TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application. Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document. By using this Application, Users confirm to meet the following requirements: There are no restrictions for Users in terms of being Consumers or Business Users;
Account registration:
To use the Service Users must register or create a User account, providing all required data or information in a complete and truthful manner. Failure to do so will cause unavailability of the Service. Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choose passwords that meet the highest standards of strength permitted by this Application. By registering, Users agree to be fully responsible for all activities that occur under their username and password. Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if they think their personal information, including but not limited to User accounts, access credentials or personal data, have been violated, unduly disclosed or stolen.
Account termination
Users can terminate their account and stop using the Service at any time by doing the following: By directly contacting the Owner at the contact details provided in this document.
Account suspension and deletion
The Owner reserves the right, at its sole discretion, to suspend or delete at any time and without notice, User accounts which it deems inappropriate, offensive or in violation of these Terms. The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying any applicable fees or prices.
Content on this Application
Unless where otherwise specified or clearly recognizable, all content available on this Application is owned or provided by the Owner or its licensors.The Owner undertakes its utmost effort to ensure that the content provided on this Application infringes no applicable legal provisions or third-party rights. However, it may not always be possible to achieve such a result. In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferably report related complaints using the contact details provided in this document. Rights regarding content on this Application – All rights reserved. The Owner holds and reserves all intellectual property rights for any such content. Users may not therefore use such content in any way that is not necessary or implicit in the proper use of the Service. In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer/assign to third parties or create derivative works from the content available on this Application, nor allow any third party to do so through the User or their device, even without the User’s knowledge. Where explicitly stated on this Application, the User may download, copy and/or share some content available through this Application for its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requested by the Owner are correctly implemented. Any applicable statutory limitation or exception to copyright shall stay unaffected.
Content provided by Users
The Owner allows Users to upload, share or provide their own content to this Application. By providing content to this Application, Users confirm that they are legally allowed to do so and that they are not infringing any statutory provisions and/or third-party rights.
Rights regarding content provided by Users
Users acknowledge and accept that by providing their own content on this Application they grant the Owner a non-exclusive, fully paid-up and royalty-free license to process such content solely for the operation and maintenance of this Application as contractually required. To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to this Application. Users acknowledge, accept and confirm that all content they provide through this Application is provided subject to the same general conditions set forth for content on this Application.
Liability for provided content
Users are solely liable for any content they upload, post, share, or provide through this Application. Users acknowledge and accept that the Owner does not filter or moderate such content. However, the Owner reserves the right to remove, delete, block or rectify such content at its own discretion and to, without prior notice, deny the uploading User access to this Application: if any complaint based on such content is received; if a notice of infringement of intellectual property rights is received; upon order of a public authority; or where the Owner is made aware that the content, while being accessible via this Application, may represent a risk for Users, third parties and/or the availability of the Service. The removal, deletion, blocking or rectification of content shall not entitle Users that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement. Users agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through this Application.
Access to external resources
Through this Application Users may have access to external resources provided by third parties. Users acknowledge and accept that the Owner has no control over such resources and is therefore not responsible for their content and availability. Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights in content, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
This Application and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law. Users are solely responsible for making sure that their use of this Application and/or the Service violates no applicable law, regulations or third-party rights. Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including by denying Users access to this Application or the Service, terminating contracts, reporting any misconduct performed through this Application or the Service to the competent authorities – such as judicial or administrative authorities – whenever Users engage or are suspected to engage in any of the following activities: violate laws, regulations and/or these Terms; infringe any third-party rights; considerably impair the Owner’s legitimate interests; offend the Owner or any third party.
Software license
Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in or related to this Application are held by the Owner and/or its licensors. Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, the Owner merely grants Users a revocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical means embedded in the Service within the scope and for the purposes of this Application and the Service offered. This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms, and procedures contained in the software and any documentation thereto related is the Owner’s or its licensors’ sole property. All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement. Without prejudice to the above, under this license Users may download, install, use and run the software on the permitted number of devices, provided that such devices are common and up-to-date in terms of technology and market standards. The Owner reserves the right to release updates, fixes and further developments of this Application and/or its related software and to provide them to Users for free. Users may need to download and install such updates to continue using this Application and/or its related software. New releases may only be available against payment of a fee. The User may download, install, use and run the software on one device.
PRIVACY
Information and tracking usage. Urban Retreat tracks and gathers information on this website that helps us to identify our visitors’ needs related to our website and our services. Urban Retreat is the sole owner of the information tracked and gathered on this website. We will never share, sell or rent this information unless explicitly stated in this policy or ordered by a court of law.
Registration
On some pages of our website users have the option to register for various Urban Retreat services – e.g. newsletter – using forms. These forms require the user’s name, email address as well as other information that help us provide the requested service. The user may choose to provide additional non-mandatory information that enables us to provide a more personalised service.
Cookies
The usage of cookies is in no way linked to any personally identifiable information while on our site. When a user closes their browser the cookie session ends. If a user rejects the cookie, they may still use our site; however, the user may be limited to the access of some areas within our website. Cookies help us understand our visitors’ needs and interests and we use that information to improve our website and services offered on the individual pages.
Shared usage of data
We reserve the right to share accumulated, general demographic data for statistical purposes with selected partners. This data does not contain any personally identifiable data.
Newsletter
When subscribing to our newsletter a visitor needs to provide the following mandatory information: First Name, Last Name, Email Address.
Changing / Editing personal information
Every email sent by Urban Retreat allows the user to change, edit or remove any information they provided whilst registering for Urban Retreat services or for contact request on the website.
Unsubscribe
Users who wish to no longer receive our newsletter or promotional emails may click on ‘Unsubscribe’ which is embedded with every email sent by Urban Retreat, in order to not receive future marketing messages.
Notification in case of policy change
Should we decide to change our privacy policy, we will inform of such changes on our website. This keeps our users up to date about which information we gather, how we are using this information, whether the information is made public and if so, in what way. Should we decide to make use of personally identifiable information in another way than stated at the time when this information was gathered, the users concerned will be made aware of this via email. The users may then decide whether we will be permitted to use their data in this new fashion. Otherwise, we use data exclusively in accordance with the privacy policy under which they were gathered.
Contact Information
URBAN RETREAT ONSEN SPA
L2-02 Second floor, 163 Retail Park, 50480 Kuala Lumpur, Malaysia. 47800 Petaling Jaya, Selangor, Malaysia.
Tel: +6017-881 4486
URBAN RETREAT SPA THE CURVE
L1-Lot 1578, First floor, The Curve, 8 Jalan Kiara, Mont Kiara, 6, Jln PJU 7/3, Mutiara Damansara, 47800 Petaling Jaya, Selangor, Malaysia.
Tel: +6012-221 7213
URBAN RETERAT 1 MONT KIARA
L2-15, Second Level, 1 Mont’ Kiara, 50480 Kuala Lumpur, Malaysia. 53100 Kuala Lumpur, Malaysia.
Tel: +6017-881 3299
URBAN RETREAT SPA KL EAST MALL
Unit 30, Level G2, 823, Jln Lingkaran Tengah 2, KL Timur, 53100 Kuala Lumpur
Tel: +6012-348 8139
UROOT SPA ARCORIS
LG1-5, Lower Ground 1, Arcoris, 10, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia.
Tel: +6017-881 3990
UROOT SPA MARC RESIDENCE KLCC
Marc Residence, 3, Jalan Pinang, A-G-02, Ground Floor, KLCC Suites, 50450 Kuala Lumpur, Malaysia
Tel: +6017-818 8189
CANCELLATION
Your appointments are reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guest on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, guest then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
REFUND POLICY
Please send an email to spaDirector@urbanretreatspa for the refund request. We are reserve the right to process refunds in accordance with our terms and conditions, which may include a processing fee or deduction for any applicable cancellation charges.